Telehealth refers to mental health services and counseling that are provided via the internet or phone rather than in person. While some therapists conduct sessions exclusively online, many others see clients through some combination of video calls, phone calls, and in-person sessions.

The therapist conducting sessions online will typically plan ahead with the client to connect at a mutually agreed-on time through a commonly used video-calling app. For therapists, these tools include sessions via Zoom, Google Meet, and Skype, among others. The sessions may be held completely online or may be interspersed with in-person appointments. Therapists and clients can adjust how appointments are planned and conducted based on the client’s needs.